Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused / unopened / undamaged and in the same condition that you received it. It must also be in the original packaging. 

Gift Cards are non transferable and may not be returned or redeemed for cash. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable) 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

* Any item that is returned more than 15 days after delivery 


Returns & Exchanges 

For cancellations or returns please contact us on 07930 863865 or e-mail us at You will receive a full refund of the price paid for the goods ordered, we will process the refund due to you as soon as possible. Please return the goods to us in the original packaging as soon as reasonably practicable. 

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at